Photo: Tourism Vancouver

Frequently Asked Questions

Below you’ll find answers to some commonly asked questions. If you’re having trouble finding the information that you need, please feel free to contact us directly.

Who is eligible for the benefits of the program?

All frontline sales agents that promote and sell in-bound travel to Vancouver, and are based outside of the province of British Columbia, are eligible for all benefits of the program excluding familiarization tours*. If you are sales agent based in British Columbia, you are eligible for all benefits excluding the Vancouver Destination Experience Pass and our familiarization tours.

*Sales agents based in the following markets are eligible for all benefits, including the opportunity to be selected to participate in a destination familiarization tour: USA, Mexico, UK, Germany, Australia & China.

Why are there only certain countries that receive full benefits?

Destination Vancouver currently focuses investment in six core markets who receive all benefits including invitations to familiarization tours.

What if I have some questions/comments about the VSP?

We’d love to hear them! Questions, feedback or input - Destination Vancouver welcomes it all. Get your questions or thoughts to us by contacting a representative of the International Markets team directly.

If I no longer wish to receive emails from you, is there a way to remove my name from your mailing list?

Yes. If you no longer wish to receive communication by email, simply clear the "notify me of updates" checkbox on your Profile page You’ll be removed from our electronic distribution list automatically.

What if I experience technical problems?

If you’re experiencing technical problems with the Vancouver Specialist Program online training site, please contact your Destination Vancouver International Markets Manager. Explain the issue and we will work to get it rectified as soon as we can.

What if I change my place of work or email address?

Updating your details is easy. After you log into the online training site, just visit the Edit Your Profile page and update your information.

What if I forget my password?

Please click here to reset your password.

Can I access the program from my work and home computer?

Yes, in fact, you can access the Vancouver Specialist Program from any computer with internet access. All you need is your login information.

What is the VSP passing grade for the exam?

The quiz is multiple-choice, and was designed to reinforce learning and not to make it difficult to pass. If you answer a question incorrectly, you’ll be informed and then immediately given the chance to review the section and try again. The answer to each question at the bottom of a screen is contained within the same screen, so you can just re-read the information above and find the correct answer. You will not be able to move on to the next section without correctly answering the question at the bottom of the screen. So to pass the VSP and gain certification, you need to get a score of 100 percent on your quiz.  But remember, the quiz is not designed to “trip you up” – we really want you to pass!

What will I be tested on?

You will be tested on the material covered within sections of Module One through Module Five. The answer to each question is contained within the information on the same page and you will not be tested on any information that is not included in the VSP training site.

What happens if I have to log off mid-session or have not completed a module?

The program is designed to recall where you left off, so when you log on the next time, you will be able to resume the module you’re working on. You can do this as many times as you need to - your progress is maintained through to completion.

How long will it take me to complete the entire program?

On average, the entire program (Modules 1-5) takes 3.5-4 hours to complete.

How frequently do I need to update my VSP certification?

We recommend that you review the full program once every two years to keep your Vancouver Specialist designation up to date, as we are continuously updating and adding new content to the program.

What are the requirements to take the Vancouver Specialist Program?

To be eligible to take the Vancouver Specialist training, you must be a registered travel agent and agree to the program’s Terms and Conditions.

Why am I asked to register?

There are a few reasons. First of all, as the program is only open to qualified agents, we need your information to make sure that you’re eligible. Then, in order to receive accreditation as a Vancouver Specialist and access to the program’s benefits we require your detailed contact information, which is then requested upon completion of the program. Finally, we would also like to stay in touch with you in the future to make sure that you receive information about updates to the program, special offers and reminders.

Fun Fact


Vancouver was the highest-ranking North American city in the 2016 Arcadis Sustainable Cities Index, leading the charge in social, environmental and economic sustainability efforts.

Fun Fact


In 2016, TravelAge West again named Vancouver the Destination with Highest Client Satisfaction in Canada. Travel Weekly named the city the 2015 Best Destination in Canada.

Fun Fact


While 92% of Vancouverites speak English, only 48% of them speak it as their first language

Fun Fact


Famous Vancouver-born celebrities include Joshua Jackson, Hayden Christiansen, Carrie-Ann Moss, Ryan Reynolds, Seth Rogen, and Jason Priestley.

Fun Fact


Vancouver’s tech sector is booming! The city is the birthplace of companies such as Flickr, Hootsuite, Slack and dating site Plenty of Fish.